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Read the Terms Before You Use Your Account

These terms set out what Sona101 expects from you and what you can expect from us — covering account access, payment handling via bKash, Nagad, and Rocket, and the conditions under which services are available.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal and wallet conditionsRegion-dependent accessAccount suspension policy
Sona101 Read the Terms Before You Use Your Account
TERMS HELP PATHS

Reach Us About a Terms Question

If any part of these terms is unclear, or you need to raise a dispute about an account action or transaction made through bKash, Nagad, or Rocket, our support team handles policy questions directly. Reach out through live chat, email, or the in-app help button — all three routes go to the same team. Response times vary by channel and time of day, so for urgent account matters, live chat is the faster path.

Team online

Live Chat

Open the chat icon inside your account dashboard for the fastest response on terms-related questions or account disputes.

Email Support

Send detailed terms or payment queries to our support address; include your account reference and the transaction date.

In-App Help

The Help button in account settings routes your message to the policy team — useful for attaching screenshots of a transaction issue.

ACCOUNT SECURITY PRACTICE

How We Protect Your Account and Data

Account security sits at the centre of how Sona101 handles your information. We store account credentials using encryption at rest and require OTP confirmation for login, withdrawal requests, and account-detail changes. If you believe your account has been accessed without your permission, notify us immediately through live chat so we can suspend activity while we review. Data we hold about you — your registered mobile number, payment method history, and transaction log — is kept for as long as your account is active and for a period after closure as required by our data-retention policy.

OTP Verification

Every login and withdrawal triggers a one-time password to your registered number, adding a confirmation step before access or funds move.

Transaction Records

Your full bKash, Nagad, and Rocket transaction history is stored in your account wallet log and available to view at any time.

Data Requests

Request a copy of your account data or ask for deletion by emailing support with your account reference — we respond within the window our policy sets.

Account Closure

To close your account, contact support in writing. Pending balances are handled according to the closure procedure set out in these terms.

Common Questions About These Terms

These questions come up often when reviewing account terms. Each answer reflects the policy as written above — if your situation is more specific, reach out to support with your account reference.

Eligibility depends on your local law and the regions where Sona101 services are permitted. You must be of legal adult age in your jurisdiction and not be located in a restricted region.

No. These terms permit one account per person. Duplicate accounts may be closed and any associated balance handled under our account-closure procedure outlined in the policy section.

A mismatch between the sender details and your registered account information may place the transaction on hold. Contact support with the transaction reference and your account details to resolve it.

Disputes must be raised within 30 days of the transaction date. Contact support via live chat or email, include your Rocket transaction reference and the amount, and we will investigate.

Email our support team with your account reference and a written request. We will provide your stored data — including transaction history and account records — within the timeframe our data policy specifies.

Yes, we may update these terms. Continued use of your account after an update means you accept the revised version. Check this page periodically to stay current with any changes.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.