Reference

Access rules, eligibility and jurisdiction terms

We've laid out who can use Sona101, where the service is available, and how disputes are handled. Availability depends on your local law and eligible regions—read the full terms below before you fund your account via bKash, Nagad or Rocket.

Jurisdiction-dependent accessAge and identity verificationDispute resolution processAccount eligibility rulesRegional service limits

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COMPLIANCE FOUNDATION

How we handle verification, data and account security

Legal compliance starts with knowing who you are and where you're playing from. We collect identity documents, verify your payment details through bKash, Nagad or Rocket, and lock your account to the region you registered in. Your data is stored securely, retention follows our licensing requirements, and you can request a copy or deletion through the dashboard legal tab anytime.

Identity and age verification

Before your first withdrawal we ask for a government-issued ID and a selfie holding that document. Our compliance team checks the details against your registration data, confirms you meet the age requirement, and marks your account verified within twenty-four hours…

Regional access control

Your account is locked to the region you declared at sign-up. We cross-check your IP address, payment origin and the phone number linked to your bKash, Nagad or Rocket wallet.

Data retention and privacy

We keep your identity documents, transaction logs and account history for the period required by our licence, typically five years from your last activity.

Dispute resolution pathway

If you disagree with a bet settlement, a declined withdrawal or an account restriction, open a dispute ticket in your dashboard.

Who can use this service and where it applies

Sona101 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Sona101 is an online casino platform offering live tables, slot lobbies and sportsbook markets to adults in regions where such services are permitted by local law. You must be at least eighteen years old and reside in a jurisdiction that allows participation in real-money gaming. We

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reserve the right to verify your age, identity and location before processing any deposit or withdrawal. If your region prohibits online gaming, you may not register or fund an account here. By creating an account you confirm that you meet these eligibility criteria and that you
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have read our full terms of service. We operate under the laws of our licensing jurisdiction; where local law conflicts, local law prevails and access is restricted. Payments made through bKash, Nagad, Rocket or bank transfer are processed subject to the same eligibility rules—funds from restricted
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territories will be returned. We do not target or solicit users in prohibited regions. If your legal status changes or if you move to a restricted territory, you must notify us immediately and cease using the service. Account holders remain solely responsible for compliance with their
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own local laws. We may suspend or close accounts that breach these terms or operate from ineligible regions. Dispute resolution follows the procedures outlined in our terms of service, and any unresolved matters fall under the jurisdiction specified in your account agreement. Read the full legal
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agreement in your account dashboard before you place your first wager.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL QUERIES

Reach our compliance team for legal questions

If you need clarity on eligibility, jurisdiction limits or account access rules, our compliance team is here to answer. Use live chat for quick questions about verification documents, email for detailed inquiries about regional restrictions, or check the account dashboard for your personal eligibility summary and dispute-resolution contacts.

Team online

Live chat compliance desk

Open the chat widget in your account dashboard and select the compliance topic. Our team will confirm your region status, explain document requirements and guide you through the identity-verification steps needed before your first bKash, Nagad or Rocket withdrawal clears.

Email legal inquiries

Send detailed questions about jurisdiction, age verification or dispute procedures to our compliance inbox. You'll receive a written reply within forty-eight hours, and every exchange is logged in your account history so you have a record of our guidance.

Account dashboard legal tab

Your dashboard shows your verified region, the documents we hold on file, and the full text of the terms you agreed to at registration. Download a copy of your agreement, check your eligibility status or start a formal dispute from the legal tab anytime.

Common legal and eligibility questions

Availability depends on your local law and eligible regions. At registration we check your location and payment details; if your region permits online gaming you'll be able to fund your account via bKash, Nagad or Rocket and access the full lobby.

We accept government-issued national ID cards, passports or driving licences that show your full name, date of birth and a clear photo. Upload a scan or photo in the verification section of your account dashboard before you request your first withdrawal.

You must notify us immediately through the legal tab in your dashboard. We'll suspend your account, process any pending withdrawals to your verified bKash, Nagad or Rocket wallet, and close the account once all balances are cleared and settled.

Open a dispute ticket from the legal tab in your dashboard. Include the bet slip ID, the game name and a short explanation. Our compliance team reviews the video evidence, game logs and rules, then replies with a decision and supporting detail within seventy-two hours.

Yes. Go to the legal tab in your dashboard and select data export. We'll generate a file containing your registration details, deposit and withdrawal logs, bet history and identity documents, then email it to your registered address within five business days.

Your agreement specifies the governing jurisdiction on the legal tab of your dashboard. Most accounts are governed by the laws of our licensing authority, but if your local law imposes stricter requirements those take precedence and your access may be limited accordingly.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy AccountSona101 Login AppSona101 App

Access rules, eligibility and jurisdiction terms

How we handle verification, data and account security

Reach our compliance team for legal questions

Live chat compliance desk

Email legal inquiries

Account dashboard legal tab

Common legal and eligibility questions

01 Can I use Sona101 if I live in Bangladesh?

02 What age verification documents do you accept?

03 What happens if I move to a restricted region after opening my account?

04 How do I start a dispute if I think a bet was settled incorrectly?

05 Can I request a copy of my account data and transaction history?

06 Which jurisdiction governs my account agreement?

Legal

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